Booking & Service Delivery Policy
Last Updated: 22 July 2026
Mahadev Cab Service provides cab and transportation services. We do not sell or ship physical products. This policy explains how cab bookings are confirmed and delivered.
1. Booking Process
Customers can book a cab through our website, phone, WhatsApp, email or authorised payment link.
To process a booking, customers may be required to provide:
Full name
Mobile number
Pickup and drop location
Travel date and time
Vehicle preference
Number of passengers
Trip details
Customers must provide complete and accurate information.
2. Booking Confirmation
Submitting a booking request does not automatically confirm the booking.
A booking is considered confirmed only after:
Vehicle and driver availability is verified;
The applicable fare is accepted;
Advance or full payment is received, where required; and
Confirmation is provided through phone, WhatsApp, SMS or email.
A successful payment alone does not guarantee booking confirmation.
3. Payment Verification
Online payments may be accepted through UPI, debit card, credit card, net banking, wallet or authorised payment links.
A payment will be treated as successful only after it is verified by the bank or payment gateway.
Customers should make payments only through official payment details provided by Mahadev Cab Service.
4. Fare and Additional Charges
The confirmed fare may depend on:
Vehicle type
Travel distance
Trip duration
Pickup and drop location
Local or outstation travel
Travel date and time
Unless clearly included in the quoted fare, customers may be required to pay additional charges for:
Toll tax
Parking
State tax
Driver allowance
Waiting time
Extra kilometres
Extra hours
Airport or railway entry charges
5. Driver and Vehicle Details
Driver and vehicle details may be shared before the scheduled pickup time through phone, WhatsApp, SMS or email.
Vehicle images shown on the website are for reference. The actual vehicle may differ in colour, model or registration number while remaining within the booked category.
6. Vehicle Replacement
If the selected vehicle becomes unavailable because of breakdown, maintenance, accident or another operational reason, Mahadev Cab Service may provide a similar or suitable replacement vehicle.
The customer will be informed if the replacement affects the fare or passenger capacity.
7. Service Delivery
The service is considered delivered when the vehicle reaches the confirmed pickup location and the customer begins the journey.
Customers must:
Be available at the pickup location;
Keep their registered mobile number active;
Respond to calls from the driver;
Be ready at the scheduled time; and
Inform Mahadev Cab Service about any change.
Waiting charges may apply if the customer is delayed.
8. Delays
Mahadev Cab Service will make reasonable efforts to provide the vehicle on time.
However, delays may occur because of:
Traffic
Weather
Road closures
Accidents
Vehicle breakdown
Government restrictions
Other circumstances beyond our control
Customers travelling for flights, trains or important appointments should keep sufficient extra travel time.
9. Route or Booking Changes
Changes to pickup location, destination, travel date, route, vehicle type or trip duration are subject to availability.
Additional charges may apply for:
Extra stops
Route changes
Extra kilometres
Extra hours
Waiting time
Conversion of a local trip into an outstation trip
10. Passenger and Luggage Responsibility
Customers must not exceed the legal passenger capacity of the vehicle.
Customers are responsible for their luggage and personal belongings. Dangerous, illegal or prohibited items are not allowed in the vehicle.
Mahadev Cab Service will provide reasonable assistance for lost belongings but cannot guarantee recovery.
11. Cancellation and Refunds
All cancellations, failed payments, duplicate payments and refunds will be handled according to our separate Cancellation & Refund Policy.
12. No Physical Shipping
Mahadev Cab Service provides transportation services only.
No physical product is shipped or delivered. Service fulfilment takes place at the confirmed pickup location, date and time.
13. Contact Information
For booking confirmation, payment or service-related assistance, contact:
Mahadev Cab Service
Address:
A-301, Darshanam Oasis, New Karelibaug, Opposite My Shannen School, Sayaji Township Road, Near Mukhinagar, Vadodara, Gujarat – 390019
Phone: +91 96382 44688
Email: mahadevtaxicab@gmail.com